BCADirecto Telephone

The BCADirecto Telephone is the channel that allows immediate access to the BCA, through a telephone or mobile, whether or not you are the bank's customer.


Your customer service now fully interactive

Form of Access
To access this product, just make a telephone call to the number 260 46 60, whether you are a customer of the Bank or not.

BCADirecto Contact Center offers you:
You can do banking 24 hours a day following the instructions given to you by IVR “Interactive Voice Response”, or via an operator between 8 am and 4 pm, Monday to Friday.
The automatic answering service is only available to customers subscribing to the BCADIRECTO service, and the instructions are transmitted by the IVR “Interactive Voice Response”, and the choices are made using the telephone keys.

  • Via IVR operations:
    • Consult balance (accounting, available and authorized);
    • Consult the last 3 movements;
    • Make check orders;
    • Consult NIB and IBAN;
    • Consult credit card limit;
    • Consult card balance available;
    • Consult exchange rate;
    • Mobile phone charging;
    • Integrated position;

• Operator Assisted

  • Consult balance (accounting, available and authorized);
  • Consult NIB and IBAN;
  • DO movements;
  • Consult Credit Card Transactions;
  • DO accounts listing;
  • List of DP accounts;
  • DP account Detail;
  • DP account movements;
  • Consult term application rates;
  • Constitution DP;
  • Reinforcement DP;
  • DP mobilization;
  • List of collateralized accounts;
  • Internal transfers;
  • Payment for services;
  • Mobile phone charging;

If you do not yet have a BCADIRECTO account, you must subscribe to the service by filling out the membership form (available at any agency and here on the website), and delivering it at a counter or sending it via email to a counter or to the email bca @ bca. cv.

User and access codes must be numeric.

If your codes have alphanumeric characters, you must request your change by filling in the corresponding forms and sending them to the email bca@bca.cv or speaking directly to an assistant at BCADirecto Contact Center (between 8:00 am and 4:00 pm, from Monday to Friday).

Quick Access


Learn the advantages of being a BCA customer, start here your relationship with our Bank.


Here are the application forms to join the various products and services that BCA has at its disposal.


See the space dedicated to the Capital Markets in Cabo Verde.


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