To consult your accounts and carry out some banking operations, safely, wherever you are, BCA makes available the services of BCADirecto Internet, Mobile (APP) and Telephone (Contact Center).

BCADirecto Internet


BCADirecto allows access through any device (computer, tablet, mobile phone, etc.) with Internet connection.

Access Requirements

To access BCADirecto Internet it is necessary to join the BCADirecto Service and to have a device with Internet connection and to respect the following minimum requirements:

•               Internet access
•               HTML Browser
•               Browser that accepts cookies
•               Allow access to secure sites (SSL)

For a better use the operating system, browser and antivirus devices to use should be updated.

Form of Access

Access to BCADirecto internet is done through a device with Internet connection, using the address www.bca.cv.

Schedule

24 hours a day7 days a week365 days a year;

However, between 21h and 23h, some features may not be available, and on the weekend, downtime can be higher.

Cost

Membership and use of BCADirecto is free.

Some transactions are associated, according to the current price list, available on the website and at the BCA branches.

Main operations in BCADirecto internet:
 
  • Mobile Phone Charging;
  • Payment of Services;
  • Transfer to other Banks, in the Country;
  • Transfer between accounts in the BCA;
  • Transfer from Cape Verde to abroad;
  • Accounts printing extracts;
  • Credit simulations and applications;
  • Updated information on exchange rates;
  • Foreign Currency Requisition (notes and currency);
  • Requesting checks;
  • Inquiries:
    • Account balances and movements;
    • Details and movements of the debit card (Vinti4 card);
    • NIB to be able to make transfers to your account in Cape Verde.
  • Charging of mobile phones in national operations;
  • Payment of  telephone , internet, electricity  and water bills;
  • Among others.
  • Card Management :
    • Loading the VISA Flex Card (Prepaid);
    • Request for transfer of the balance of the VISA Flex Card to the Account at the Order of the holder;
    • Payment of the provision of the Credit Card ( Classic , Gold or Corporate );
    • Request for alteration of plafond ;
    • Request to alter the mode of payment;
    • Extract Consultation and Card Movement.

Web Responsive

BCAdirecto   is a channel developed also to adapt to any mobile device (Mobile phone, PDA, Tablet, Smartphone, among others) that allows access to the service of BCADirecto, being necessary:
 
  • From an application with Android or iOS operating system and with internet access.
  • From any browser (Web Responsive )

To join BCADirecto

Joining the service BCADirecto can be done at any BCA Agency or you can fill out the Membership application form (BCADirecto’s Membership Form) available on the website www.bca.cv, sign and send to the e-mail: bca@bca.cv.


 

BCADirecto Mobile


It is a channel that allows access to the BCADirecto Service through mobile applications that allow access to BCADirecto through an APP application available in operating systems specific (ex. Android, iOS).

This service is another alternative means of interacting with BCA, at any time and ensuring the same reliability, security and usability requirements of the Service. BCADirect internet. In the same manner, it has some advantages in relation to:
 
  • PC: mobility, personal use equipment;
  • the telephone: ease of navigation between operations, interaction and visualization of the contents.

Access Requirements

You should already have a BCADirecto account.

It is necessary to have a smartphone with Android Operating System or IOS with Internet connection.

Before the first access, the client needs to download the App in the corresponding store ( eg : Play Store , in the case of the Android operating system or in the Apple store , in the case of the IOS operating system ).

In case of doubts related to the minimum requirements or difficulty in accessing the Internet, the phone's settings must be confirmed by the fixed number (+238) 2604660.

Form of Access

It is done by directly using the APP that was installed on the device. The APP may require its update before allowing access to the service.

How to join BCADirecto

Joining the service BCADirecto can be done at any BCA Agency or you can fill out the Membership application form (BCADirecto’s Membership Form) available on the website www.bca.cv, sign and send to the e-mail: bca@bca.cv.
 
 

BCADirecto Telephone


BCADIRECTO CONTACT CENTER

Your customer service now fully interactive


Form of Access
To access this product, just make a telephone call to the number 260 46 60, whether you are a customer of the Bank or not.

BCADirecto Contact Center offers you:
You can do banking 24 hours a day following the instructions given to you by IVR “Interactive Voice Response”, or via an operator between 8 am and 4 pm, Monday to Friday.
The automatic answering service is only available to customers subscribing to the BCADIRECTO service, and the instructions are transmitted by the IVR “Interactive Voice Response”, and the choices are made using the telephone keys.


  • Via IVR operations:
    • Consult balance (accounting, available and authorized);
    • Consult the last 3 movements;
    • Make check orders;
    • Consult NIB and IBAN;
    • Consult credit card limit;
    • Consult card balance available;
    • Consult exchange rate;
    • Mobile phone charging;
    • Integrated position;

• Operator Assisted


  • Consult balance (accounting, available and authorized);
  • Consult NIB and IBAN;
  • DO movements;
  • Consult Credit Card Transactions;
  • DO accounts listing;
  • List of DP accounts;
  • DP account Detail;
  • DP account movements;
  • Consult term application rates;
  • Constitution DP;
  • Reinforcement DP;
  • DP mobilization;
  • List of collateralized accounts;
  • Internal transfers;
  • Payment for services;
  • Mobile phone charging;

Accession
If you do not yet have a BCADIRECTO account, you must subscribe to the service by filling out the membership form (available at any agency and here on the website), and delivering it at a counter or sending it via email to a counter or to the email bca @ bca. cv.

NOTE:
User and access codes must be numeric.

If your codes have alphanumeric characters, you must request your change by filling in the corresponding forms and sending them to the email bca@bca.cv or speaking directly to an assistant at BCADirecto Contact Center (between 8:00 am and 4:00 pm, from Monday to Friday).

Quick Access

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