The Provider has an objective to provide Clients with a means of easy access, where they can express their displeasure or suggestion, with the guarantee of a timely, impartial and individualized response, and where their contribution will be recognized as an opportunity for the continuous improvement of the service provided.
 
 
 

What is the Customer Service Provider?

It is a organ structure of Banco Comercial do Atlântico (BCA), who will examine and respond to complaints and suggestions from customers, having the basis of principles of good practice with means ethical with an undeviating resolution.
 
 
 

How it works?

 
In order to defend the rights and legitimate interests of clients in a personalized way, the Provider offers several online tools ( below) , designed to formalize the suggestions / complaints, in one of the following ways:

• Suggestion Forms
• Complaint Forms
• Optionally:

 - Post office – Po-Box 474 - Plateau Praia
 - Contact Center - (+238) 260 46 60
 
In addition to the mechanisms presented, the complaints / suggestions can be formalized in the Complaints Book, available at any BCA Agency, by letter, electronic mail, Contact Center or directly to the BCV, through the Consumer Support Office.
 
Customer exhibitions should preferably be presented in Portuguese.